Outsourcing
Single support call—Streamlining and simplifying support resource processes
- Single support provider—Supporting all your multi-vendor hardware and software
- One single consistent level of support—Delivering the same high-quality service and fast response—on a global basis
- One single end-user support resource—Improving the productivity and satisfaction of your user base
- One single consolidated resource pool—Providing technical expertise that covers everything from Intel and AMD based servers, storage and networks to desktops and new deployments, software and applications to PACS support and medical applications
Managed Outsourcing addresses these key areas:
- Hardware and software maintenance. Including patch management, vendor hardware/software support mantenance, upgrades, and overnight replacements.
- OS support for servers and desktops. Proactive monitoring with remote and onsite response to severe issues.
- End-user help-desk support. Proactive onsite and remote user support.
- Managed deployment services.
